If you are a HeyOn user (staff of an organisation):
Ask your organisation's HeyOn administrator to close your account; your sessions end when they do. To have your personal account data fully deleted, e-mail [email protected] with your organisation code and the e-mail or phone number linked to your account. Messages you handled on behalf of your organisation are that organisation's business records; their deletion is decided by the organisation.
If you messaged an organisation on WhatsApp:
That organisation manages the conversation in HeyOn and is the controller of your data. Send your deletion request to the organisation directly. If you do not know which organisation it is, e-mail [email protected] with the number you messaged and we will forward your request.
If you are an organisation:
After termination you can export your data within 30 days; then your organisation database, files and Meta connection data are deleted. Copies in backups expire within 14 days.
Meta connection:
To disconnect your Meta account from HeyOn, use Settings > Channels and Meta accounts > Disconnect; this deletes the Meta access token stored in HeyOn. You can also remove the HeyOn app's access in your Meta business settings.
Requests are completed within 30 days and confirmed by e-mail.